Refund policy

Refund Policy

1. 100% Refund or Reshipment

We offer a full refund or a free reshipment for the following situations:

• Damaged or Defective Products: If the product arrives damaged or is functionally defective. (Clear photo or video evidence must be provided within 7 days of receipt).

• Incorrect or Missing Items: If you receive the wrong product, size, or color, or if items are missing from your package.

• Lost or Severely Delayed Shipments: If the tracking information has not been updated for more than 30 business days (40 business days during peak seasons like Black Friday).

• Out of Stock: If the product is unavailable for fulfillment after your payment has been confirmed.

2. Exceptions (Non-Refundable Cases)

Please note that we cannot provide refunds or replacements in the following cases:

• Incorrect Address: If the package is lost or fails to deliver because you provided an incorrect or incomplete shipping address.

• Marked as Delivered: If the tracking status shows "Delivered" but you claim you have not received it.

• Change of Mind: Due to the high costs and complexity of international logistics, we generally do not accept returns or offer refunds for a simple change of mind.

• Warranty Expiration: Claims or disputes must be filed within 30 days of the delivery date. Any requests made after this period will not be eligible for a refund.

3. Return Process

To request a refund or reshipment, please contact our support team with your Order Number and Supporting Evidence (photos/videos). In most cases of defect or damage, we will issue a resolution without requiring you to ship the item back to our international warehouse, ensuring a faster and easier process for you.  (nerave.official@outlook.com)